​
RETURNS POLICY
Returns & Refunds
Returns
We hope to make shopping online at Bewitching Beauty as enjoyable as it can be. A refund or an exchange will be offered provided the goods are in a fully saleable condition, for reasons of hygiene and safety, except of course where goods are faulty and/or damaged or if we have delivered incorrect goods.
​
Returning goods by post
â–ª Contact us within seven days for a Returns Number via e-mail : the_hearth72@hotmail.com ASAP.
â–ª We recommend that returns are made via recorded delivery and/or that proof of postage is obtained in the event that we do not receive the goods being returned
â–ª When returning any goods by post or parcel service please pack securely to ensure goods arrive in their original condition. We reserve the right to refuse a refund or exchange for damages caused by insufficient packaging
â–ª Ensure you enclose your proof of purchase
â–ª Any refund will automatically be issued to the debit or credit card number used to make the original purchase please allow 5 – 10 working days
â–ª Postage or courier charges are non- refundable except in the case of faulty and or damaged goods or where we have delivered incorrect goods
â–ª We recommend you use a carrier that offers both traceability and insurance. You should obtain a receipt for the parcel you are sending
​
Returns address:
Bewitching Beauty on Arran
Unit 7
The Old Haybarn
Park Terrace
Lamlash
Isle of Arran
KA27 8NB
​
Refunds
Simply return your purchases to us within 14 days, clearly stating that you would like a refund. We will then reimburse the value of returned goods directly to the original method of payment.
​​
Exchange
Simply return your purchases to us within 14 days clearly stating that you would like an exchange.
​
Cancellations
You can cancel an order by emailing : the_hearth72@hotmail.com quoting your Bewitching Beauty Order Number. Please make sure you include the words "ORDER CANCELLATION" in your email subject heading.
If you have already been sent an email confirming dispatch, it will not be possible to cancel your order. It is advisable to check for this confirmation message BEFORE you email to cancel your order. If your goods have been dispatched, please simply return your purchases to us in the normal way for a full refund.